Toshiba Phone Systems and More

Do you use your cell phone for business?

Many people are using the cell phones for business, would n it be nice if you walked in to your office while talking on the cell phone and were able to transfer the call to your desk phone without skipping a beat? Or maybe the reverse, start a call at your desk and want to continue the call as you leave? Well now you can!

With a  (smartphone) you can connect through and be switched between the phone system (wired networks) and wireless (cellular) networks. This includes the ability to  provide roaming and hand-off between networks, pretty cool right?
Instead of giving out your office number and your cell phone number this feature enables callers to dial the PBX DID extension number and reach the person regardless of whether they are in or out of office, so employees only have one number to give out for
business purposes. One number access what a concept!
Missed business calls go to the phone system (PBX) voice mail to leave messages, rather than the smartphone voice mail, so employees have only one place to check for all business calls.
PBX features are extended to the smartphone including one number reach, the ability to dial ext’s from your cell, call hold, call transfer,  message waiting indication and many more.

This feature called Fixed Mobile Convergence is now being offered by Toshiba who is partnering with Varaha Systems Inc. It is available thru authorized Toshiba dealers, like Pilothouse Communications.

Want to learn more? contact Pilothouse Communications at 866-887-5792

What makes a phone system great? Is it the features that is has? Is it the ease of use, maybe how reliable it is! I was reading a blog post today by ramonray:  http://tinyurl.com/bzvlgr and it got me thinking.

Features are important but a lot of times the ones that could help you the most don’t get used! Ease of use is big, if you can’t use the phone system to its capacity then what good are all the features? If the phone system is not reliable like with poor VoIP quality then your customers are not going to want to talk to you.

So what makes a phone system great? How about the service company that installed it? All the things mentioned are important and the best way to get all of these is to do business with a GREAT service company! A great service company will make sure that you know how to use all the features, that the system is installed properly to ensure it is always running right! Great service companies make good phone systems GREAT!

Ask your self three things about your service company, 1. are their Techs certified on the products? 2. do they invest in continuing education from the manufacture? 3. Do they know the product well?

So what do you think? Is it the box or the people behind it? What makes a phone system great?

How do you buy Telecom? I want  to know! Imagine this, you have been put in charge of buying a new phone system for your company, your boss gave very simple instructions: make sure it has all the features we need, that the company will provide great service, and that most importantly you get the BEST price! Sounds simple right?

I ask customers all the time what is the top three things your going to base your decision on when you buy your new Telecom system? Lately the number one thing is price! Is that how you buy your Telecom?

Let’s  break down all your needs into three buckets, Quality, Service, and Price. I am going to suggest to you that you can get two out of three of these but the third will have to suffer.Makes sense doesn’t it? How can you get the best service with all the best features for the lowest price?

So what should be the priority? Should price be the number one factor? Will you be happy with less than all the features you need or with a company that doesn’t support the system the way you expect? I want to know! How do you buy your Telecom?